This service has been the absolute worst insurance provider I've ever dealt with! After a recent fire, we were convinced that paying extra for replacement value would cover our contents completely. However, upon filing our claim, they only offered cash value, deducting depreciation, which doesn't come close to covering replacement costs! We submitted over $170,000 worth of items, and they want to pay us just $42,000. After endless back-and-forth discussions, they suggested that if we buy all the lost items and submit the receipts, we might receive more to help with replacement. The problem is, we don't have $100,000 lying around to repurchase everything—this is likely what they depend on. Isn't this why we have insurance? I find their tactics manipulative and dishonest, taking money for premiums while failing to honor their promises. They should be ashamed for misleading clients about coverage and then abandoning them during claims. Their business model is appalling, and I can't understand how their representatives can sleep at night. My family has a substantial social media following, and if we can't resolve this fairly, I will make it my mission to expose how deceptive this service is!
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Safeco Insurance, a member of Liberty Mutual Group, is a national US insurance company.