I’m sharing my experience to caution others considering this insurance provider. My vehicle suffered suspension damage, and I took it to a dealership for inspection and repairs. The technicians confirmed that key suspension components were damaged and needed replacement. They explained that an alignment couldn't be done with damaged parts and that the type of damage was not due to normal wear and tear. However, the provider's adjuster claimed the damages were from wear and tear and stated that only an alignment was necessary, contradicting the dealership's findings. When I contested this, they requested the dealership's expert opinion, which confirmed the damage was not from wear and tear. After providing what they asked for, communication stalled, and my vehicle sat at the dealership for nearly a month awaiting a claim decision, with minimal response from them. The claim effectively stopped when a supervisor went on vacation. They ultimately denied coverage, relying solely on their own vendor’s opinion while disregarding qualified professionals. They later claimed they needed additional evidence, which was never requested initially. I expected timely communication and a fair evaluation of all evidence. Instead, I faced delays and poor communication. Based on my experience, I do not trust this provider to handle claims fairly. I strongly recommend that anyone considering them research claims-handling reviews thoroughly.
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Safeco Insurance, a member of Liberty Mutual Group, is a national US insurance company.