I tried to get information on my coverage for windshield repairs/replacements. The support team couldn't provide an answer and refused to connect me with someone who could, as their supervisor didn't know either. I also asked for a copy of my policy via email and never received it, leaving me still waiting to find out my deductible. They need to invest in better training for their support staff. Had I seen these reviews before switching, I could have avoided this provider altogether.
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Safeco Insurance, a member of Liberty Mutual Group, is a national US insurance company.