We had a water leak that caused damage to our floors and subfloor. The repairs are 100% covered by our policy. Should be a four week fix, but due to our Liberty Mutual/Safeco Rep named Brenden Jones is unfamiliar with our policy, unresponsive and has tried to deny our claim at multiple points during this now EIGHT MONTH process. We have had to fight him and his team at every turn and remind them that we are covered. We are good paying, honest customers and they are doing everything in their power to slow it down and not finish the job. We have lost the ability to live there for EIGHT MONTHS. It's completely unacceptable and I am disgusted by the level of service (or really lack there of).
Claim your business profile now and gain access to all features and respond to customer reviews.
Safeco Insurance, a member of Liberty Mutual Group, is a national US insurance company.