Update: instead of taking accountability or contacting me in any way, this company has now blocked me and is completely unresponsive. Extremely unprofessional. Look out for their AI generated photos showing “happy customers” and the fake profiles that they are paying to leave fake reviews Reached out for my move from FL to CO and unfortunately had the same experience as many other reviews. I was advised that my move would cost an estimated $2300 and to not worry about not having an accurate amount of boxes as if I added 10-20 more, it would only be an additional $200-300. When questioning about insurance, I was told that my items would be insured up to $10,000 per item. After providing measurements of my furniture and my updated box amount, my estimate then went up to $1000. This steep increase completely took me by surprise as I was only going to use Safe Hands due to them being competitive with UHaul prices… this was no longer the case.My downpayment was $1237, for a pickup date listed as June 11-12th. The estimates that I signed listed that “ Estimates may be canceled penalty free and deposits are fully refundable only if the customer cancels the move in writing during the 3 day window immediately after Bill of Lading is signed.” The Bill of Lading was sent to me on June 10th, and I was advised that movers could not be scheduled for me until I signed it. This document now advised that I was not insured $10,000 per item as I was informed during the booking process, but they actually only cover $0.60 per pound, per item. I asked my dispatcher R—- (the third person I was randomly thrown to) for clarity, as if my 20lb tv was broken they’d only cover $12. She advised this was correct, but that they “sometimes” will cover more.Due to the multiple variations in what D—-y (the person who booked me) and R—- said, I decided cancelling would be the best option. I was then advised that I would not be refunded anything if I cancelled as they booked a hotel for the movers, and they were now scheduled to show up at my home at 2-4pm. How is this the case when I haven’t even signed the bill of lading that was required to proceed with scheduling? R—- advised that the Bill of Lading and the estimate that I signed were the same document, which is completely false.I was then emailed by an E—— P——, asking how I would like to proceed as movers were scheduled for me the next day. I responded back requesting a phone call, and stated if movers were scheduled we’d see them then. No phone call was returned, in fact their off shore representative told us to stop calling. No email response was received. No movers showed up. No money has been refunded.This is the biggest scam of a company. They’re not BBB accredited and in fact have an F rating. Their reviews on Facebook are fraudulent. If you click through them, they are clearly paid reviews from fake accounts. Do not trust this company. They are the classic bait and switch movers that they will warn you about with the initial phone call.
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