Avoid this company at all costs.Our experience was riddled with unprofessional conduct and blatant disregard for the contract we signed. Despite agreeing in writing to accept check payments, they refused to take a check on moving day—showing up two hours late at 7:00 PM when banks were closed—leaving us to find thousands in cash on the spot. After significant back and forth they agreed to take a check but only if they could hold our items hostage for 2 weeks as collateral. The movers arrived outside of the agreed pickup window and then added $2000 in last-minute charges for items that were already listed and measured in the original inventory. They also failed to disassemble furniture as required in the contract, then charged us extra for the resulting volume.Communication was a mess. We were passed between three different people—one who only texts, another who only calls, and a third who seemed unsure of their own role. To make matters worse, they attempted to reschedule our delivery outside the delivery window outlined in the contract.They blame the fees on “bad software” despite being provided a list of all inventoried items with measurements more than a week in advance. We did have extra medium boxes. Appx 15 of them totaling 42 additional cubic feet (cuft) so an additional charge of $250 ($5.75/cuft) was expected. But on loading they found 317 additional cuft. Now If the load was actually 700 cuft then that’s just what the cost of it is. But the estimate being over 300 cuft low after being provided specific measurements of all items in advance is unacceptable at best and predatory at worst. Much like the other negative reviews we also dealt with an unhelpful dispatcher. This company is misleading and unethical. I would never use them again and strongly discourage others from doing business with them.
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