This company is selling 3-year-old phones in new boxes with 5G on them. I bought an A16 Samsung Galaxy phone from them because I wanted to get away from paying a cell phone bill every month. I bought 2 phones, one for me and one for my son. The first one took 2 days to complete the activation and transfer of my number to their company, with all the right information. The second one arrived on 2/27/26 for my son, and 2 agents told us that it was a 2 G phone and needed to be returned. How in the hell are they selling a 2 G phone in a 5 G box? I was so pissed off that I called HSN and told them to immediately refund me my money and have their vendor check other phones that they could be sending out to people from this Tracfone company, because they are selling defective phones as new. I believe I will contact the FCC and let them know what is going on, because they are part of the Verizon company, and that explains to me where the problems lie with bad customer service and no accountability whatsoever, dealing with third-world companies that provide customer service to the United States. And the agents are not reliable and barely speak English, which makes it frustrating to talk to them. When will the United States bring jobs back to our Country because I am tired of this.
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