I ordered a replacement phone and never received it. I have called 14 times total this week and continue to be hung up on, put in an automated loop which ultimately hangs up on me, and transferred to 'on hold' where noone answers for twelve plus minutes. One time I could hear them talking and laughing ( Not in English) but they never picked up my call. (and I Still do not know where my replacement is ! ) Most of the time I can barely understand the person speaking to me. Broken English with an overseas accent. One call I actually got a pleasant female operator, who I could easily understand, she was helping me and I thought we would get it all taken care of, then she transferred me, and it hung up on me, again. All I want to know is when I will get my replacement phone!!. This is a U.S. government issued cell phone and people in ?India? take my call?! So many things wrong with this "customer service" operation. It's been over a week now with no phone. I am beyond frustrated and still cant call my disabled mother all because of Safelink wireless' "customer service". The worst I have had to deal with in over ten years. WHERE'S MY PHONE .
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