This service is extremely unreliable. On the day I dropped off my car, the driver crashed my new vehicle and wrote it off. I had a bad feeling during the handover that the driver might have been under the influence or in a rush; I should never have handed over my keys. Six days later, upon my return from vacation, I was informed that my car had been totaled by their driver, and no one was there to greet me or provide a replacement. Now, two days later, I still haven’t received a taxi refund of £260. They weren’t even answering my calls upon my return. I have no choice but to pursue legal action now and have contacted the authorities. I’m still in shock and felt it was necessary to share my experience to prevent this from happening to anyone else. Please avoid this service!
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