Completely unacceptable - DO NOT USE THIS SERVICE. They are utterly ridiculous and rude. If you value your car, time, and mental well-being, do not book with them. When they took my car, they were rude when I asked for ID or proof of their company. There was no booking slip or information given. This part was manageable mentally. However, the nightmare began when I called to inform them I had arrived. They quoted a 30-minute wait, but it turned into another 40 minutes, then another 25 minutes. Finally, they claimed the driver would arrive in four minutes, but after another 27 minutes of waiting, they admitted they didn't know where my car was, and I overheard drivers arguing. Eventually, we spotted our car in the parking lot, but when I called for the key, they claimed they didn't know where it was. They eventually realized the driver left the key on the back tire! My £60,000 vehicle had the key left there. When I requested the parking ticket, they were confused. I had to press the button on the ticket machine and explain the situation. The man said they were tired of the company managing the parking and wanted them gone. He arranged payment for my exit. The car was dirty on the outside and the driver’s side mat was filthy. The car was set to sports mode, the seats were adjusted, and even the radio stations had been changed. To top it off, when we finally exited the parking lot 2.5 hours after landing at 1 a.m., the fuel light came on (I had 100 miles of fuel when I dropped it off). DO NOT BOOK WITH THIS SERVICE.
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