From the outset, the service was disorganised and unprofessional. No proof of vehicle drop-off was provided on the day of arrival, leaving me with no record of handing over my car. The car park itself was muddy, poorly maintained and entirely disorganised. The transfer van from the car park to the airport was dirty, and I was forced to wait 55 minutes before it arrived.On my return, the situation became even worse. It took 1 hour and 30 minutes for the van to arrive for collection from the airport. The car park was again in the same mud-filled and completely unlit condition, leaving it pitch dark and unsafe. The driver operated in an extremely unsafe manner, adding to what was already an unpleasant and stressful experience.When I finally reached the car park, no proper verification or security checks were carried out — I was simply asked for my vehicle registration and handed my keys. This complete lack of security and accountability is alarming and wholly unacceptable.
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