I decided to book this service for the first time and most probably never again. On departure at 5.30 AM the person was really helpful guiding me to the orange car park and this was really appreciated. However, on arrival although following their instructions, I was waiting for my car to be delivered for 1.5 hours - initially telling me it woud be 1 hour, then additional 15' passed, then another 15' in the orange car park. In the meantime I was able to track my car's location and saw my car being parked 14' away on foot from Stansted airport. The company doesn't take responsibility for anything - they say they aim to deliver the vehicle within 60 minutes, but their terms and conditions state 45 minutes. My car had about 25 miles less petrol in it than when I left it, so need to look at the tracker to see the locations of my car during my absence. I definitely learnt from this and will never again hand over the car keys to any company but rather pay more and take the keys. There was no apology of any sort which would have been the minimum.
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