NEVER NEVER AGAIN. Booked a month in advance. Phoned ahead on way to STN as requested - they had no record of our booking. Got to STN car park waiting for car collection - after phoning again we were told we should be at Row H. Thanks for not telling us! The collector took a photo of our booking email. On arrival back at STN we phoned - had to repeat car registration about 6 times. Eventually told to expect a wait of 30-40 minutes for our car. We got the impression it was not out for delivery and they had to retrieve it from the middle of a field. Overall a horrific experience.
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