This company need a zero star!DO NOT USE! They have no idea what they are doing. They use poor agency staff who end up getting abused because of the lack of competent of the owners.Your car is picked up and taken away. Sounds all ok BUT when you return the 30 min wait time is not 30 mins. 3 and a half hours. After many phone calls asking where they are all I was told was ‘we are on our way’ ‘we will be 50 minutes’ ‘traffic is bad’ (yes really at 4am in morning??!) ‘flights are delayed giving us a back log’ total lies! That’s if they do answer the phone and you aren’t sent straight to a giff gaff mobile answering message. Then you are told your car has been ticked off as delivered when it hasn’t been! They ask for your reg but can’t find car as they have so many and where they are kept is an off road gravel car park with no security and no lighting hence wandering about just holding key fobs at cars to see which one opens!! After waiting 3 and a half hours plus for my car when it did turn up I was 100miles down on petrol. I tracked my car all week so know it hadn’t moved so the petrol must of been siphoned out! Your key is thrown at you along with the ticket for you to pay another £10 to get you out of the car park. Car was filthy also when I got it back !! They don’t care. Rude! Don’t be fooled by their professional looking website! Stay well clear of this company!
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