Completely unacceptable. Avoid at all costs. I followed every instruction in the booking email, which indicated I should drive to a specific postcode to park and take a shuttle bus to the airport (advertised as a 'park & ride' service). Upon arriving at the postcode, there was no sign of a parking service. I kept calling the provided number, but no one answered. I started to feel scammed until a friend, who had booked the same service, called to say they were instructed to drive to a different location to drop off their keys. By this point, I had already wasted 20 minutes searching for the place. When I finally reached the new location, an employee in a high visibility vest with 'Safe Meet & Greet' on it told me they couldn't find my booking. I had to show proof on my phone since my vehicle registration wasn't appearing on their system. I then had to pay an additional £10 to leave my car there and hand over my keys. The entire process was disorganized and not as advertised, nearly causing me to miss my flight. To make matters worse, upon my return, despite following the instructions, I had to wait 45 minutes on a random road outside the car park before someone picked me up. A few of us were collected in what seemed like a personal vehicle, not a proper shuttle bus like those used at other airports. The driver didn't seem to know where my car was and had to drive around the parking area pressing my key fob to find it. The experience was nothing like what was promised, and I ended up having to spend extra money to drop off my car, which was never mentioned beforehand. I will be doing everything I can to get at least a portion of my money back.
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