I had an extremely disappointing experience with this parking service and cannot recommend it to anyone. When I made my reservation, I was informed it was a meet-and-greet service: just drop off the keys at the airport, and upon my return, I was to call 30 minutes ahead for the driver to bring my car back. After completing my booking and payment, I was unexpectedly notified of an additional £10 short stay charge, which was not disclosed during the booking process. The most frustrating part was upon my return. I called as directed and was told there was a shortage of drivers, and I would have to wait an hour. After half an hour, they instructed me to go to a different parking area, claiming the driver was “on the way.” I ended up waiting there for 1.5 hours in the cold, repeatedly calling them, and each time I was told “the driver is coming,” which was untrue. Eventually, after numerous unanswered calls and misleading updates, they informed me that a van would pick me up and take me to my car rather than bringing my car to the airport as promised. This is NOT the service that was advertised or for which I paid. When I finally received my car back, the handbrake was very loose, and the condition of the vehicle was concerning. This service misleads customers, imposes hidden fees, provides false information about arrival times, and has very poor communication. After a long flight, being left outside for over an hour in the cold is completely unacceptable. I highly recommend others to steer clear of this service and opt for a more reputable airport parking option.
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