ABSOLUTELY GARBAGE. SCAM. If I could give them 0 stars I would. To my #petlovers Do NOT buy from SAFE PET CO Back in April I was buying everything and more for my new puppy when I saw an ad on Facebook for this company that was having a sale. So I bought my dog a doggy seatbelt. Before I could check out, an ad popped up for me to add on a FREE vip doggy bag to my cart. As soon as I clicked yes 2 charges came to my account. $10 for the seatbelt and another $10 to cover the shipping for the FREE VIP doggy bag. If I had’ve know I was going to be paying $10 for shipping I would have never gotten it. So immediately I contacted customer support. They have no phone number so you can only email them back and forth. Customer support said “ I have just checked your order, and I'm really sorry to let you know that it was already shipped out, so we can't do anything about it.Note that WE CAN'T CHARGE YOU FOR SOMETHING YOU DID NOT ORDER, that's illegal and IMPOSSIBLE. It can only happen if you ordered this by mistake. “ so first of all they were not telling the truth because I literally emailed them as soon as I placed the order , but she said it was SHIPPED already. Then after 2-3 weeks went by I asked them for a tracking number or something so I can know when my order was coming and they responded “ Your order is on processing and is about to be shipped. An email with your tracking number will be sent to you once it is shipped. “ That was in MAY. Then randomly I was charged $40 for a VIP SUBSCRIPTION that I didn’t even sign up for and couldn’t be refunded for my money until I returned the items. I just received my order, but because of COVID I was not able to get to the postal office and return the package so they’re telling me I can’t receive a refund. That website is a complete SCAM.
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