Safestay Barcelona was the worst hostel experience I have ever had. I am a 24 year old traveling alone and they refused to let me stay their because I didn’t have a physical copy of my passport. I did however have a government if and a photo copy of my passport and even went to the police who told me that would be enough to prove identification and sleep there. Not only did they leave me stranded they didn’t give me a refund. They forced me to pay while also refusing to allow me to stay. On top of that the reception stay was so rude it was criminal. The woman Mary if that was her actually name but I think she made it up was probably the most spiteful woman I’ve ever met in my life. She was mean and didn’t even try to help me find a place to go while I was scared and alone. This is a grown woman too… I only hope she finds happiness in her life so she can stop hurting others. And if Safestay wants to improve their several bad ratings they will find a new front of stay and work with their customers more instead of stealing their money.
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