Review Time
I am currently at this location and, as always, I am having a great experience. The staff are exceptional, and I feel well taken care of. The facilities are excellent, and the value for money is outstanding. I highly recommend this place! :)
I had a booking (made months ago) to stay here on 6th December. This afternoon 6 days before our stay I received an email saying we've cancelled your reservation at your request. I made no such request and I'm livid as after calling them I was told they are carrying out essential maintenance to the room and therefore won't be able to let us stay...no offer of another room, no compensation... nothing!! Avoid at all cost they cannot be trusted. Disgusting way to treat customers
Safestay Barcelona was the worst hostel experience I have ever had. I am a 24 year old traveling alone and they refused to let me stay their because I didn’t have a physical copy of my passport. I did however have a government if and a photo copy of my passport and even went to the police who told me that would be enough to prove identification and sleep there. Not only did they leave me stranded they didn’t give me a refund. They forced me to pay while also refusing to allow me to stay. On top of that the reception stay was so rude it was criminal. The woman Mary if that was her actually name but I think she made it up was probably the most spiteful woman I’ve ever met in my life. She was mean and didn’t even try to help me find a place to go while I was scared and alone. This is a grown woman too… I only hope she finds happiness in her life so she can stop hurting others. And if Safestay wants to improve their several bad ratings they will find a new front of stay and work with their customers more instead of stealing their money.
❌ Extremely disappointing experience with Safestay Warsaw.I booked a refundable stay via the official Safestay website in March 2025, for check-in in late October 2025. Despite this, the full amount was charged to my credit card immediately after booking – over 6 months in advance – which directly contradicts the company's own booking policy, which clearly states that payment for refundable bookings is only due 24 hours before arrival.I canceled my booking on September 27th, well within the free cancellation window, and received no confirmation or refund. I emailed the property and followed up multiple times, but received no meaningful response. Even an official complaint to Safestay’s head office was bounced back as undeliverable.This is not only a serious breach of the company's own stated terms, but also reflects a complete lack of customer service and accountability.I am now forced to seek a chargeback via my bank and consider reporting this case to the Polish Office of Competition and Consumer Protection (UOKiK).⚠️ Travelers beware: Safestay Warsaw may charge you far in advance and ignore cancellation/refund requests – even if your booking is refundable.
14 September I booked with cancellation option’safestay.com Barcelona’ from 3 October to 8 October . After many calls and messages asking for checking information (as I needed to leave my luggage and more) and a blanket as now temperatures go below 15 degrees during night and weather forecast was bad, I first received a message unrelated to my questions as follows:1. “Hi MarcellaGet ready for your stay at Safestay Barcelona Passeig de GràciaSave your time for sightseeing and don't wait at the reception. Check-in now online with one click.Booking DetailsReservation Number - xxxxxxxxGuest Name - Marcella xxxxxxEmail Address - xxxxxxxxxxxYour location - ITNumber of Guests - 1Arrival Date - 03/10/2025 Departure Date - 03/10/2025 Rate Type - xxxxxxxx Ensuite (OTAs Flexible - 2 Days) Best Flexible - 2 daysGrand Total -xxxxxPrepare your ID to complete the process. Next, click on the following link to access online check-in:xxxxxxFill in the form, and get ready for your stay! We can’t wait to see you!Address: Passeig de Gràcia 33, 08007, BarcelonaPhone: +34 93 215 6538Safestay Barcelona Passeig de Gràcia “NOTE THAT: WRONG CHECKOUT!!!( same day as check in) Flexible 2 days?????? what does that mean?And the second message about the blanket :“ Hello Marcella,We do provide blankets in the cold season; however it hasn't yet started here in Barcelona. We can provide an extra sheet if you get cold at night, but as far as for blankets you'd need to check on the date and see if the housekeeping team has started providing them - since it's depending on the weather.Kind regards, Tom - Receptionist at Safestay Barcelona “After dozens of messages and calls both from me and booking yet no response. When booking wrote that I like to cancel suddenly they were very happy to immediately send me a message saying that as per policy it was now too late for a refund.Guess what It would have been possible if they had replied when I questioned them first time. Conclusion they DO NOT REFOUND ME. Booking doesn’t do anything about it. I’m GENIUS level 3, costumer since long time but this doesn’t matter to Booking. I will close my Booking account and I recommend you to do the same. They protect places like Safestay.com instead of long trustful customers. This on top of the damage they procured me of time lost, anxiety and money loss.
Absolutely disgraceful. I booked in advance through Booking.com, travelled all the way to the hostel — only to be told on arrival that they had no beds and didn’t care at all. No apology, no help, no solution — just rude staff who clearly don’t respect their guests. This place is completely unreliable, unprofessional, and a total SCAM. Avoid at all costs unless you want to waste your time, money, and energy.
We stayed at this hostel in Pisa (Italy) for only one night. It was not a good experience. They will charge you for pretty much everything it's possible to charge you for. This would have been less anoying if it wasn't for the overall bad service. There was also no working air conditioning in the rooms. The heat was horrible. We got old fashioned keys and the doors didn't automatically lock themselves in the dorms.... which ment that if someone forgot to lock the door then anyone could walk in. It smelled of chlorine in the room (enough to give me a headache). The whole place seemed cheap and dirty. I will not book a room here again.
I booked to stay 4 nights and I have bites on my legs and arms and they are quite nasty! I ordered fish and chips from the menu and waited nearly 1 hour for food to arrive! Fish was stone cold and soggy. They took it back to kitchen and I waited another 10 mins or so. Sufficed to say won't be eating anything else as I now am not well after having stomach cramps all day. Thus far the worst experience in my life.Also every time I have a smoke the amount of tourists staying here asking for a smoke is worse than people begging that are homeless. I dare not put on the table!
Guys any of you who are planning to stay in this hostel be prepared to pay extra money on arrival if you want the lower bunk bed most of the times they will rip you off "What a nonsense customer service +attitude. Absolute a small jungle hostel.the manager of this branch you should be ashamed of yourself I can mention your name here but i wont if needed in future i will if a customer haven't used bad language or even did anything wrong you can't deny entry. I contacted you by phone to get exact reason and you told me you will send me via email which you still haven't .I will wait a bit more for your email.And one more thing stop asking more money for the same bed room on arrival.
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