I recently used Safe Storage Cow Lane and I can honestly say the service was excellent — largely thanks to David.
From the moment I first made contact, David was friendly, professional, and incredibly helpful. He took the time to explain everything clearly, made sure I had the right unit for my needs, and ensured the whole process was quick and stress-free. Nothing felt rushed, and he was more than happy to answer any questions. It’s rare to find customer service that genuinely makes you feel valued, but David absolutely delivers that.
One thing that really stood out was his help with quote matching. He was transparent, fair, and did everything he could to make sure I was getting the best possible value. On top of that, he went above and beyond managing availability for larger storage units, keeping me informed and working hard to secure the right space when stock was limited. That level of effort and communication made a huge difference.
The facility itself is clean, secure, and easy to access, which gave me real peace of mind about leaving my belongings there.
The only small area for improvement would be the trolleys — they could definitely do with an upgrade or better maintenance to make moving items a bit smoother. Aside from that minor point, everything else was spot on.
Overall, a fantastic experience and I wouldn’t hesitate to recommend Safe Storage on Cow Lane — especially with David there to help!
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Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users.
Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives.
Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store.
Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.See more
