Review Time
I received quotes from 3 storage companies and Safestore was the most expensive. However, I received a call from Chloe who invited me to go and see the units and we discussed rough prices. After visiting, she brought the price down and advised re insurance/boxes etc. The whole experience was pleasant, friendly and professional with no pressure. Although I ended up not needing storage, I would definitely go back to them in future. The service was excellent, the building clean and well organised and I felt that Chloe is a bonus to the organisation.
Have just stored my household goods, Safestore made the process easy. The staff were friendly and helpful, ensuring the storage space suited my needs. Prices are affordable. Premises were clean, dry and a secure. Would highly recommend to anyone.
I recently used Safe Storage Cow Lane and I can honestly say the service was excellent — largely thanks to David.
From the moment I first made contact, David was friendly, professional, and incredibly helpful. He took the time to explain everything clearly, made sure I had the right unit for my needs, and ensured the whole process was quick and stress-free. Nothing felt rushed, and he was more than happy to answer any questions. It’s rare to find customer service that genuinely makes you feel valued, but David absolutely delivers that.
One thing that really stood out was his help with quote matching. He was transparent, fair, and did everything he could to make sure I was getting the best possible value. On top of that, he went above and beyond managing availability for larger storage units, keeping me informed and working hard to secure the right space when stock was limited. That level of effort and communication made a huge difference.
The facility itself is clean, secure, and easy to access, which gave me real peace of mind about leaving my belongings there.
The only small area for improvement would be the trolleys — they could definitely do with an upgrade or better maintenance to make moving items a bit smoother. Aside from that minor point, everything else was spot on.
Overall, a fantastic experience and I wouldn’t hesitate to recommend Safe Storage on Cow Lane — especially with David there to help!
The guys at Safestore Preston were great to deal with, first with an informative phone call from John who explained how things worked in great detail and a great first month offer which I took advantage of. Then my first meeting when I moved my stuff in was with the lovely Leah who was very welcoming and even made me a coffee.
The unit itself (100 sq ft) was spotlessly clean and the perfect size for the job.
I did extend my stay into the second month, which was no problem, however I did mix up my leaving date, which I thought was Feb 25; but should have been Feb 22. I actually cleared the unit on Feb 23, a day late but on hearing that it was a genuine mistake on my part, the guys waived any further payments, which was kind of them.
All in all, I would definitely recommend Safestore Preston.
I needed to drop off a parcel at Wallisdown Road Depot. Using their DHL facility. I hadn’t booked it online. But the young Lady was brilliant. And took care of everything for me instead of me having to do it online,
Would be zero stars if possible. Rushed to get all my stuff out by a certain date and they charged me for another month. AVOID AT ALL COSTS.
You have passed my details to a debt collection agency who are now threatening to put a default on my credit score, which would be catastrophic for me. I will absolutely go out of my way on a daily basis to make sure people use another service other than yourselves.
It is shocking how they think you can get away with ripping people off.
No payments were missed. I cleared out all my storage on the 27th of December and they tried to charge me for January (a whole extra month).
My account details. Contract Number: 1265239
If you need anything else from my customer account I can get it over to you. Not a problem at all.
Their late payment fees is CRAZY.
Im paying £39/month now gone to £74+ in few days.
late payment charges are added every few days that pass.
The fees pile up so quickly it feels PREDATORY!!!
We used Safestore in Dudley, Merry hill when we broke our chain in our home move. They were fantastic as they were quick and effective to find us a suitable storage container for our home move, and flexible when we needed to make changes. The staff were always helpful when we called up to give notice, but then extend again due to delays with our home transaction. They provided flexible 4-week roll over which was easily switched to a 1-week roll over contract when we did get a completion day. Very happy with the service and saved us so much hassle.
Excellent, friendly service. Safe location on St. Mary’s Road. Reasonable rates. We stored two very large suitcases for 2 months. The paperwork was quick and easy. 5 Stars!
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Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users.
Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives.
Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store.
Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.See more
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