We just had our new front door installed and it seems fine. But I'm not happy that I will need to use a key on the inside to lock the door every time I come in.This was never mentioned by the salesman who came round, or the guy who came to take measurements and discuss the options. I'm sure we talked about not getting locked out when closing the door, which is what we wanted (happy to lock it from outside every time we need to), and he could see what we currently had on the other door. I just wanted it to work the same as what we had.I don't understand why anyone would choose that design feature of needing a key to lock from inside. Our previous handle required key on the outside to lock and on the inside you would put the handle up and turn the other handle, no key required. Needing a key for both sides is incredibly irritating. It says this is for security so that people can't smash the glass and get in, but our door has no glass, it's just a solid door. I wish they had made this clear and provided options for both methods. My fault for not realising sooner, but now we are stuck with this door handle that cost a lot of money and I'm already annoyed about, and it's only been installed for an hour.I'll get used to it but I would prefer to be satisfied with the choice to go with these people.
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