We previously used Safestyle on two occasions — once at our old house and again for our current front door — both before the company went into liquidation. On both of those jobs, the service and workmanship were very good, which is why we felt confident getting back in touch to upgrade our windows.
Unfortunately, since the takeover, our experience has been extremely disappointing. We booked an appointment for a quote at 7pm, but no one turned up. Despite this, we were sent a quote earlier that same morning for a door, which clearly wasn’t for us as nobody had been to the property to measure or discuss anything.
When I called the company, they were apologetic and said the issue would be passed on to management and that someone would be in touch but no one called although we already rearrange the appointment, only for them to call again to move it because it was inconvenient for them. On the rearranged date, once again, no one showed up.
Given our previous positive experiences, this was incredibly frustrating and disappointing. The lack of communication, reliability, and basic organisation means we won’t be using the company again, and it’s a shame to see such a drop in service compared to how Safestyle operated before liquidation
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