Was initially happy with safestyle, they gave me a very good quote for a patio door, two standard windows, a composite front door and two bow windows all in anthracite grey just before Christmas, no gimmicks, no promotional offers.
So decided to get it done in two stages.
February 3rd, installers came and fitted patio door and the two standard windows.
It was getting dark when they left, but all looked ok, except there was a mark on the inside of one of the glass units in a window, I pointed this out to the installers and they agreed and made a note of it and said it would be replaced. Minutes after they finished someone from company rang me and asked if all was Ok and asked for the balance to be paid for the said windows and patio door, once again I mentioned the mark (and once again they said it would be replaced ) I then trustingly paid the balance.
After another 10 minutes or so, someone from the company rang me again and said he could probably get me a better price on the composite door and bow windows ( to be honest, I was happy with original price and would have paid the deposit ) after about half an hour he got back to me, only this time he came back with a price which was £500 higher than the original quote, stating that the original quote had a promotion on it. I don't recall a promotion on it.
Needless to say, I told them, I didn't want to go forward with them.
It was only the next day in broad daylight, I noticed that no silicone had been applied to the exterior sides of the patio door and the silicone applied to the top of the patio door was quite frankly, absolutely not done to a very good standard, but it was done in anthracite grey, whereas the windows were done in clear silicone and again not done to a good standard (no tape had been used to create a fine line).
I'm a Joiner by trade and have installed a lot of uPCV myself.
So now, I'm going to have to rectify it myself, especially now that I'm not going any further forward with them and no doubt, they will not come and replace damaged window unit, I have not heard anything from them yet, admittedly, the installion was done just under two weeks ago.
I have emailed them 3 days ago with photo attachments of said issues, so far no reply and to be honest I'm not expecting a reply.
I have used safestyle in the past and been happy with them, unfortunately, I wont be using them again and will not be recommending them to anyone.
I have now had a new quote from a local company ( who I have also used in the past and wish I had used them for this job) and they have come in with a quote of £1000 less than safestyle to finish off what I need doing on this job.
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