I've been a loyal customer for many years, and I would rate the company five stars overall. However, my recent experience with an employee in the deli was extremely disappointing. I was looking for a whole chicken on sale and noticed the employee was busy. I asked where the whole chickens were, and he told me to wait. After a few minutes of waiting without any assistance, I raised my voice to get his attention, but he ignored me. When he finally approached, I asked for his name, and he rudely refused to provide it, telling me to leave if I didn't like it. I was infuriated and insisted that he treat me like a customer. After sharing my experience with the cashier, I learned that others have faced similar issues with this employee. Thankfully, the customer service representative handled the situation well, apologizing and offering me a discount. While I appreciate the resolution, the initial encounter was unacceptable. The company should reconsider employing individuals who display such poor customer service, as it negatively impacts the shopping experience. Despite this incident, I still value the company and hope they address this issue.
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