Just returned from a holiday cruise that didn't meet expectations due to low water levels and a malfunctioning lock. We spent eight days in one location with some unexpected excursions, missing several planned stops. Some passengers left early, including the initial captain, while others were not given that option. Eventually, the remaining guests were taken to another city for an earlier flight. While the crew and onboard service were excellent, the customer service from the company has been severely lacking, offering inadequate compensation and creating divisions among passengers. Thankfully, many guests connected through a group chat to promote fairness. One of the compensation offers included a discount on a future cruise, but I would prefer a completely new vacation instead!
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