Review Time
On the renewal, I found the renewal process somewhat anxious and the consultant somewhat rude and her determination on upselling.
Received a reply from the complaints team and well.....
Product is better than human experience.
Horrible company rude customer service not all but 4 in particular over a 2 month period from December through till now. From being told i couldnt have a cortesy car from one of their garages because of my service dog. They knew fine well i am an injured Army veteran this garage even failed to collect my car 4 times so it was passed onto another garage who had no issues with the dog.
I went 3 weeks without a car although i paid extra to have a hire car on my policy i was then offered £210 for 21 days car hire £10 a day obviously this is been placed with the ombudsman.
Then when i finally got a hire car as my vehicke was somehow written off which i was not happy about as i fekt it could have been repaired a lot cheaper than Turners quoted iver £3000 for a broken light and panal damage in a CO-OP Car park.
Then i was given 3 different stories by their hire dept i had tge hire car until my claim was finished. Then i had it for 7 days after payment goes into your bank acvount then yesterday i am told when i called for an update because THEY HAVE NEVER CALLED ME BACK YET i was then told by a person i shall remain nameless but had about as much charm as a mass grave that the car hire is only until payment is raised so 3 different stories in a week. I explained payment was only recieved by the finance company on Friday 20th February so i should have the hire car until Friday 27th i am then told no you have it until 24th in reality it should have gone back on Sunday he sarcasticlly commented. I have asked to speak to managers on numerous occasions over the way i have been treated by this company nobody EVER CALLS YOU BACK.I am 60 in all my life by far this is tge worst insurance company i have ever dealt with. I have asked them where on my policy does it state i only have tge hire car until payment is RAISED not in your bank account im still waiting for that response as i said your told we dont pass call through to management.
When you are unfortunate to make a claim with this lot expect Ageas their underwriters to write your car off if its over 8/9 years old. Dont expect a call back from management and expect a sarcastic comment from Andy in the SAGA HIRE DEPT saying Good luck with the Ombudsman. My ooinion of course but im going back to my old insurance company because until you have to make a claim you will think its all rosy in the Garden i really hooe you have a better experience thsn i have.
Another dishonest insurance company promising "When comparing travel insurance, don’t settle for less".
SAGA Insurance otherwise known as Slippery Wriggle and Squirm - rejecting a perfectly legitimate holiday insurance claim hiding behind tiny tiny small print which is not visible anywhere to the paying customer.
Deceitful & Dishonest.
Been with Saga for a while, decided to switch car from a Porsche to a Jag (don't want to sound flash, its just relevant to the review) and my insurance went up by nearly double! Anyone who knows about cars will tell you that its a lot more money to repair a Jaguar than a Porsche. Also looked at other comparison sites and all cheaper. They claimed it was because of live pricing extra and the car was newer and you get better service from SAGA but always look on confused etc and save money
Quite frankly, appalling service other than the final chap that I spoke to who managed to get things sorted in a reasonably timely manner. I was just after changing my My car car on my current policy which involves a very lengthy conversation asking me lots of in-depth questions about My car driving history. I went along with this as the car I was buying is a little out of the ordinary but then after this lengthy conversation aimed at informing your underwriters, I didn’t receive the promised phone call back then took three further phone calls from me and one hour and 28 minutes on the phone to actually get my policy updated. In fact, as I was getting the policy updated I received the promised phone call from your Maidstone (?) Office with the information and agreement to update my policy. Fast forward a few weeks time after the purchase when I call up to (what is normally a five minutes phone call) change my registration number to my personalised plate. I get put through to South Africa where the operator then goes through the whole rigmarole of asking me the very same underwriting questions that I was asked initially for what should be, a very straightforward administrative change i.e. a new numberplate on the original car. I didn’t need the car insurance underwriting process again. She then progressed to emailing underwriting what she was trying to do with a screenshot and got a response that they have changed it but, as she said incorrectly put tomorrow’s date instead of today’s date which is what I requested. All in all another 35 minute phone call to just do something very simple very unhappy and very unlikely to reinsure My car with you when my current policy ends in 93 days, it seems that one part of your business in South Africa has no idea what the other side of your business in the UK is doing.
Tried to renew my car insurance on fixed 3 year deal on the second year said they had no record of my details being with them for years overseas call centre loads of background noise I’d already tried on line gave up in the end I was on a excellent price can only think they didn’t want to continue at that price I have now looked at the reviews for this company I would now urge anyone not to deal with this company they are a total disgrace
My grandad received a quote from Saga GBP 950! He is 76 in fine health, never had any claims or fines. Told him its expensive for the amount of driving he does a year (less than 3k). Went onto price comparison and many insurance companies were coming up much cheaper and like for like. So he renewed his insurance at GBP 320,
Saga give the impression they are giving good deals for the over 50's, but in this instance not. Everything Saga seems to do is expensive from insurance to cruising.
This service was great for many years, but it has recently taken a significant turn for the worse. It appears that customer support has been outsourced to individuals who lack proficiency in English and do not possess the care or in-depth product knowledge that the previous team had. I’ve had to file a complaint and have been attempting to reach the appropriate customer care representative for weeks, but he neither responds to emails nor returns calls after voicemails. The main phone lines are inundated with misleading messages encouraging you to hang up, and it takes an unreasonable amount of time to get an answer. Overall, very disappointing!
Just returned from a holiday cruise that didn't meet expectations due to low water levels and a malfunctioning lock. We spent eight days in one location with some unexpected excursions, missing several planned stops. Some passengers left early, including the initial captain, while others were not given that option. Eventually, the remaining guests were taken to another city for an earlier flight. While the crew and onboard service were excellent, the customer service from the company has been severely lacking, offering inadequate compensation and creating divisions among passengers. Thankfully, many guests connected through a group chat to promote fairness. One of the compensation offers included a discount on a future cruise, but I would prefer a completely new vacation instead!
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