This service was great for many years, but it has recently taken a significant turn for the worse. It appears that customer support has been outsourced to individuals who lack proficiency in English and do not possess the care or in-depth product knowledge that the previous team had. I’ve had to file a complaint and have been attempting to reach the appropriate customer care representative for weeks, but he neither responds to emails nor returns calls after voicemails. The main phone lines are inundated with misleading messages encouraging you to hang up, and it takes an unreasonable amount of time to get an answer. Overall, very disappointing!
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