Quite frankly, appalling service other than the final chap that I spoke to who managed to get things sorted in a reasonably timely manner. I was just after changing my My car car on my current policy which involves a very lengthy conversation asking me lots of in-depth questions about My car driving history. I went along with this as the car I was buying is a little out of the ordinary but then after this lengthy conversation aimed at informing your underwriters, I didn’t receive the promised phone call back then took three further phone calls from me and one hour and 28 minutes on the phone to actually get my policy updated. In fact, as I was getting the policy updated I received the promised phone call from your Maidstone (?) Office with the information and agreement to update my policy. Fast forward a few weeks time after the purchase when I call up to (what is normally a five minutes phone call) change my registration number to my personalised plate. I get put through to South Africa where the operator then goes through the whole rigmarole of asking me the very same underwriting questions that I was asked initially for what should be, a very straightforward administrative change i.e. a new numberplate on the original car. I didn’t need the car insurance underwriting process again. She then progressed to emailing underwriting what she was trying to do with a screenshot and got a response that they have changed it but, as she said incorrectly put tomorrow’s date instead of today’s date which is what I requested. All in all another 35 minute phone call to just do something very simple very unhappy and very unlikely to reinsure My car with you when my current policy ends in 93 days, it seems that one part of your business in South Africa has no idea what the other side of your business in the UK is doing.
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