Horrible company rude customer service not all but 4 in particular over a 2 month period from December through till now. From being told i couldnt have a cortesy car from one of their garages because of my service dog. They knew fine well i am an injured Army veteran this garage even failed to collect my car 4 times so it was passed onto another garage who had no issues with the dog.
I went 3 weeks without a car although i paid extra to have a hire car on my policy i was then offered £210 for 21 days car hire £10 a day obviously this is been placed with the ombudsman.
Then when i finally got a hire car as my vehicke was somehow written off which i was not happy about as i fekt it could have been repaired a lot cheaper than Turners quoted iver £3000 for a broken light and panal damage in a CO-OP Car park.
Then i was given 3 different stories by their hire dept i had tge hire car until my claim was finished. Then i had it for 7 days after payment goes into your bank acvount then yesterday i am told when i called for an update because THEY HAVE NEVER CALLED ME BACK YET i was then told by a person i shall remain nameless but had about as much charm as a mass grave that the car hire is only until payment is raised so 3 different stories in a week. I explained payment was only recieved by the finance company on Friday 20th February so i should have the hire car until Friday 27th i am then told no you have it until 24th in reality it should have gone back on Sunday he sarcasticlly commented. I have asked to speak to managers on numerous occasions over the way i have been treated by this company nobody EVER CALLS YOU BACK.I am 60 in all my life by far this is tge worst insurance company i have ever dealt with. I have asked them where on my policy does it state i only have tge hire car until payment is RAISED not in your bank account im still waiting for that response as i said your told we dont pass call through to management.
When you are unfortunate to make a claim with this lot expect Ageas their underwriters to write your car off if its over 8/9 years old. Dont expect a call back from management and expect a sarcastic comment from Andy in the SAGA HIRE DEPT saying Good luck with the Ombudsman. My ooinion of course but im going back to my old insurance company because until you have to make a claim you will think its all rosy in the Garden i really hooe you have a better experience thsn i have.
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