I can see I am really unusual so it is good to be able to share a story of excellent customer service! I had to cancel my Saga car insurance as I wanted to add my 23 yo son (not possible with Saga due to age limit). They originally only gave me an email with a 2 year no claims guarantee to pass on to the new insurer but I had 13 years on the policy. A phone call to the team (no wait! nice people!) and a couple of queries and phone backs and it was all sorted. Thank you Michelle. A huge weight off my mind and problem sorted.
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