Review Time
Not the cheapest but at least one can talk to human rather than a bot.
Some good useful additions as standard to the Plus policy. Two year fixed price (conditional) after 1st year is attractive too.
Agent I dealt with was most knowledgable and professional.
Quite happy to offer a reasonable premium as a new customer. But then I need to change my car their view was that I was now a captive customer and they felt at liberty to try to rip me off, Their price £650 for new car other insurers £285, Decided to cancel and they have the temerity to charge me £50 cancelation fee, all of these mid term admin charges and then a cancellation fee must be another case of secret commissions. It used to be insurance brokers earnt a commission for placing your insurance now they earn hundreds in admin fees and cancellation fees I mean come on what did you do for £50 enter a date on a screen. You are parasites
Checking out vendors for new home and contents insurance as my old supplier is moving out of this market. I have very specific insurance needs and was delighted to find a comprehensive guide available online so I could compare potential policies.From this I still had questions, so called - not the quickest to answer but put me straight through to the right dept where they were able to assist me straight away.Yes home/ contents insurance is time consuming but the online resources mean I can cross check in my own time and the call team were knowledgable and helpful. Great experience
Not the cheapest but at least one can talk to human rather than a bot.Some good useful additions as standard to the Plus policy. Two year fixed price (conditional) after 1st year is attractive too.Agent I dealt with was most knowledgable and professional.
I’m sharing this because I remember searching for stories like this when I was going through it. I invested $58,900 into an online platform that seemed legitimate. I did my homework and watched it closely before putting in that amount.For a long time, it felt stable. I reinvested profits and built my plans around it.When I finally tried to withdraw part of it, things shifted. There were delays, additional requirements, and responses that never quite answered my questions. It felt like I was stuck in a loop.Through community forums, I came across 𝐕͟𝐞͟𝐫͟𝐢͟ 𝐓͟𝐫͟𝐚͟𝐢͟𝐥͟ 𝐢͟𝐧͟𝐭͟𝐞͟𝐥͟. I didn’t rush — I researched them too. Their approach was calm and realistic. Eventually, after a structured process, I was able to regain access to my money. It was stressful, but it taught me a lot.
Cannot believe how appalling Saga car insurance is to be with. Call centre staff with broken English. Countless mistakes and misinformation. CEO doesnt get his gatekeepers to reply unless threatened with mp. They blame underwriters for everything. It is the exact opposite of everything they advertise. Am sure the ombudsman will be in their pocket too. A david and goliath situation. Stay aware and dont give in.
I can see I am really unusual so it is good to be able to share a story of excellent customer service! I had to cancel my Saga car insurance as I wanted to add my 23 yo son (not possible with Saga due to age limit). They originally only gave me an email with a 2 year no claims guarantee to pass on to the new insurer but I had 13 years on the policy. A phone call to the team (no wait! nice people!) and a couple of queries and phone backs and it was all sorted. Thank you Michelle. A huge weight off my mind and problem sorted.
Went to get a travel insurance quote as I have my home insurance through them Went through everything quote £91 then got an email to say it was £114 Thank god I hadn’t accepted it as other companies were cheaper despite me thinking that loyalty might come into it - yes I know stupid me Saga were that sure I would accept so I emailed them saying exactly whats on here Adding near on £25 a quarter of the quoted price reeks of scam Im not touching them and may consider looking for other household insurance
Terrible service. I phoned with a home emergency on New Year’s Eve and nobody came until 5th January! They did not solve the problem but messaged to say that it was resolved.They don’t accept responsibility just pass you on. I got sent links that wouldn’t open. I am 78 and alone. I feel very unsupported.Went to Saga as I thought they would be good for the older person. I do not recommend and will not be renewing but unfortunately I have only just renewed and it was expensive but I thought it would be worth it because of their name. Very disappointed.
I received a saga home insurance renewal while in hospital. On returning home one day after the renewal became effective I called Saga to notify them that I did not wish to renew. I was assured that the sam taken from my bank account would be returned but when it arrived a week later it was over £30 short. After four phone calls and my reference to the 14-day cooling off period I was eventually told today on my fourth discussion that they were keeping over £30 for admin reasons. BEWARE opting for automatic renewal each year. I paid over 20% of my annual premium for 48 hours cover - So much for the ‘cooling off’ cover SAGA professes to follow. BUYER BEWARE!
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