I received a saga home insurance renewal while in hospital. On returning home one day after the renewal became effective I called Saga to notify them that I did not wish to renew. I was assured that the sam taken from my bank account would be returned but when it arrived a week later it was over £30 short. After four phone calls and my reference to the 14-day cooling off period I was eventually told today on my fourth discussion that they were keeping over £30 for admin reasons. BEWARE opting for automatic renewal each year. I paid over 20% of my annual premium for 48 hours cover - So much for the ‘cooling off’ cover SAGA professes to follow. BUYER BEWARE!
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