I have had a very disappointing experience with Saga Savings while dealing with my late father’s estate. As executor, I provided a grant of probate and clear written instructions to transfer funds to the sole beneficiary (his widow), which all other banks I've needed to deal with (both high street and online) have done without issue. Saga refused outright, insisting they would only pay into an account in my name, even though this meant either unnecessarily mixing estate money with my personal funds or a time consuming visit to the bank to open a temporary executor account. They would not show any flexibility, simply repeating “policy”, and would not properly consider reasonable alternatives. The situation was made worse because Saga does not support APS for inherited ISAs, despite my mother already holding an ISA with them. What should have been a straightforward bereavement process became stressful, time-consuming and upsetting at an already difficult time. I would not recommend them based on how rigid and unhelpful they have been.
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