Review Time
I have had a very disappointing experience with Saga Savings while dealing with my late father’s estate. As executor, I provided a grant of probate and clear written instructions to transfer funds to the sole beneficiary (his widow), which all other banks I've needed to deal with (both high street and online) have done without issue. Saga refused outright, insisting they would only pay into an account in my name, even though this meant either unnecessarily mixing estate money with my personal funds or a time consuming visit to the bank to open a temporary executor account. They would not show any flexibility, simply repeating “policy”, and would not properly consider reasonable alternatives. The situation was made worse because Saga does not support APS for inherited ISAs, despite my mother already holding an ISA with them. What should have been a straightforward bereavement process became stressful, time-consuming and upsetting at an already difficult time. I would not recommend them based on how rigid and unhelpful they have been.
I have had a very disappointing experience with Saga Savings while dealing with my late father’s estate. As executor, I provided a grant of probate and clear written instructions to transfer funds to the sole beneficiary (his widow), which all other banks I've needed to deal with (both high street and online) have done without issue. Saga refused outright, insisting they would only pay into an account in my name, even though this meant either unnecessarily mixing estate money with my personal funds or a time consuming visit to the bank to open a temporary executor account. They would not show any flexibility, simply repeating “policy”, and would not properly consider reasonable alternatives. The situation was made worse because Saga does not support APS for inherited ISAs, despite my mother already holding an ISA with them. What should have been a straightforward bereavement process became stressful, time-consuming and upsetting at an already difficult time. I would not recommend them based on how rigid and unhelpful they have been.
My mother's savings were trapped in Saga Savings for three years because she had Alzheimers and they wouldn't accept our power of attorney. She died three months ago and they still won't release the funds to us. Every time I contact them they have another excuse to introduce delay. Today I asked to raise a formal complain and apparently I can expect it to take two weeks to get a response, which I am confident will contain an excuse for another delay.I'm at my wits end. It really feels like they've simply stolen my mother's savings and have no intention of giving it back.This is how they treat older customers like my mother and bereaved relatives like me. They are despicable.
Invested with Saga Savings. They kept moving platforms so that I had to do extensive work to track my savings. When I rang them they said i had never invested with them making it hard to find my savings although I eventually did. Savins have been passed to Flagstone who have paid me no interest at all since Sept 25
Just tried for the second time to go through the long process to open their new 4% savings account. You have to take a video of yourself, and when you get to taking a photo it cannot be changed to the front facing camera. You have to have a passport or driving licence to open the account. The short time you get to receive and enter the codes is ridiculous. I have given up.
Low interest rates. Higher rates are available to new customers but I can't open a new account. Unlike with the excellent Coventry Building Society where I can open a second or third savings account with a better rate and move my money across.
I have a couple of accounts with Saga and today because I have 2 accounts with zero balance and I wished to close them I phoned up customer services.I was closing these because I keep getting messages about changes in interest rates and it was for their benefit to close them.What a farce, far too many security questions, extremely unhelpful and resulted in me stopping the call.Unbelievable.
Been with Saga for a while now, reccommend their savings accounts, easy to navigate and manage online. The Customer Service was also very responsive amd helpful when I needed them. Like everywhere you may not want to use them for absolutely everything but that doesn’t make them bad.
I rang to enquire about Saga savings and asked the Customer Service Advisor why there was a poor Customer Services poor rating on Trustpilot. She would not answer the question. Her sole interest was "selling" me an account. I will never use Saga again as I do not trust them.
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