My mother's savings were trapped in Saga Savings for three years because she had Alzheimers and they wouldn't accept our power of attorney. She died three months ago and they still won't release the funds to us. Every time I contact them they have another excuse to introduce delay. Today I asked to raise a formal complain and apparently I can expect it to take two weeks to get a response, which I am confident will contain an excuse for another delay.I'm at my wits end. It really feels like they've simply stolen my mother's savings and have no intention of giving it back.This is how they treat older customers like my mother and bereaved relatives like me. They are despicable.
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