I purchased a "Cotton-Linen" shirt from this store based on the website description. However, the item I received is 100% cotton—which is clearly stated on the garment's own care label.When I contacted customer service with photographic proof of the tag, they completely dismissed it, claiming their "supplier confirmed" the item was correct. Under Australian Consumer Law, if a product doesn't match the description, the retailer is responsible for a full refund and the cost of the return. Despite this, Sage Sydney refused to provide a pre-paid return label and instead insisted I pay over $30 to ship the incorrect item back to China.They tried to push store credit and small partial refunds rather than taking responsibility for their mistake. This business is a typical drop-shipping operation with misleading descriptions and zero regard for consumer rights.Avoid this shop. I’ve had to escalate this to a bank dispute to get my money back.
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