I am extremely disappointed with the support I received regarding a serious fault with my coffee machine. The level of assistance has been completely unacceptable. After descaling, the machine started overheating, giving off a burning smell, and malfunctioning. It now struggles to heat properly. Despite providing all necessary details and following up multiple times, I’ve only received one response over a week. The live chat feature is also never available. For a premium-priced machine from a brand claiming to offer top support, this customer care level is unacceptable. I now have an expensive machine that feels unsafe and no clear options for repair or replacement. I advise others to reconsider purchasing from this company if after-sales support is important.
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In May 2013, the Group launched a range of 17 of its premium designed and developed products into the United Kingdom under a new Group owned brand called Sage™. The brand identity and positioning of Sage™ is aligned closely to the new global Breville brand identity and ‘food thinking’ strategy.
Award winning kitchen appliances designed to inspire people to produce perfect food and beverage results in their own homes with ease. From espresso machines to food processors, the innovation in each appliance delights. The scents, sights and sounds of cooking awaken memories and create new ones. Shared with the people in your life who matter most. This is why we do what we do. Listen. Obsess. Innovate. Test. Refine. Design.See more
