Review Time
The person that handled my call, Dilani? Was excellent. He is always polite and helpful.. he explains what is going on and what he's going to do. He remembered me from my last call a month which is an brilliant quality for anyone who deals with the public.
Amina in customer services was superb today and for her I would give 5 stars.
I have rated 3 stars due to the often seen message on the Sage website 'Agent Offline' when needing to chat during advertised hours of availability.
There was a password issue which redirected me to Breville ?? The password re-set didn't work.
There was a problem trying to register the product, the drop down choices did not dropdown.
Very frustrating with an expensive purchase and off to a bad start.
WELL DONE AMINA YOU SAVED THE DAY!!
For years, I had my eye on a coffee machine that I truly wanted. While researching reviews to confirm its quality, I found a review site offering a discount. I took advantage of the link and saved £50.00 off the already reduced price of £300.00, bringing my total to £250.00. I decided to go for it, but after a few days without a dispatch email, I reached out to customer support. They informed me that dispatch typically takes 5-7 days, as advertised. Although the wait was longer than expected, the savings made it worthwhile. I could have opted for a next-day delivery at £299.00, but I felt the wait was justified for the £50.00 discount. The machine itself is amazing and has met all my expectations.
I am very dissatisfied with the support regarding a significant issue with my coffee machine. The assistance has been inadequate. After descaling, it began overheating, emitting a burning smell, and malfunctioning. Despite providing detailed information and following up multiple times, I’ve only received one response. The live chat feature is also consistently unavailable. For a high-priced machine from a brand that claims to provide excellent support, this level of customer service is unacceptable. I am left with a costly machine that feels unsafe and no clear options for repair or replacement. I strongly recommend others to think carefully before purchasing from this company if after-sales support is a priority.
I’m truly enjoying my new coffee machine! Initially, I faced a minor issue with the grinding process, so I checked the burr for any blockages. When reassembling, I wasn't sure if it required one or two washers. I contacted the support team and spoke with a very kind representative who was incredibly patient and helpful. She followed up with an email detailing that only one washer is needed, guiding me through the process step-by-step. Whatever the issue was, it's now functioning perfectly, and I'm back to enjoying delicious cappuccinos. The machine is fantastic, and the support was equally impressive. Huge thanks to the representative for her kindness and expertise. Highly recommended!
I am extremely disappointed with the support I received regarding a serious fault with my coffee machine. The level of assistance has been completely unacceptable. After descaling, the machine started overheating, giving off a burning smell, and malfunctioning. It now struggles to heat properly. Despite providing all necessary details and following up multiple times, I’ve only received one response over a week. The live chat feature is also never available. For a premium-priced machine from a brand claiming to offer top support, this customer care level is unacceptable. I now have an expensive machine that feels unsafe and no clear options for repair or replacement. I advise others to reconsider purchasing from this company if after-sales support is important.
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In May 2013, the Group launched a range of 17 of its premium designed and developed products into the United Kingdom under a new Group owned brand called Sage™. The brand identity and positioning of Sage™ is aligned closely to the new global Breville brand identity and ‘food thinking’ strategy.
Award winning kitchen appliances designed to inspire people to produce perfect food and beverage results in their own homes with ease. From espresso machines to food processors, the innovation in each appliance delights. The scents, sights and sounds of cooking awaken memories and create new ones. Shared with the people in your life who matter most. This is why we do what we do. Listen. Obsess. Innovate. Test. Refine. Design.See more
