The cartridge valve in our kitchen tap wore out and was dripping (well over two years, and we live in a high pressure, hard water area). I was struggling to get hold of the size to get a replacement, and reached out to their technical email address. Straight away Russell offered to replace it under warranty if I could provide an receipt, which I could. Great service. It arrived a few days later.I do think the industry could do more to standardised these cartridge valves though. Went to a pumbing parts store and they couldn't help at all, even knowing the tap make and model they had no way to look up the spec, or part number, or size, basically laughed at me for trying.
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We pride ourselves on being a small family run taps and showers company? Allowing our customer to make bespoke decisions and personalise there bathroom and kitchen brasswear . With over 30 years of experience, we’ve been producing products that fit perfectly into our customers’ needs and lifestyles. We believe that what separates us from other suppliers is the versatility amazing range of taps, showers, each of our carefully designed tap ranges are complete with matching showers, and accessories. Being a small company allows us to offer a friendlier more customer made service, our dedicated technical support team, are always working hard to make life easier for customers. Our UK design and technical team, are passionate and knowledgeable about all our products. Whether you are designing your person home bathroom haven, or looking to source a large building project, don't overlook us. See more
