The recent experience with the service has been quite disappointing regarding customer support and response times. The products seem to lack proper checks for authenticity and organization. The team appears casual, with many new faces and a noticeable lack of experience. I have not seen any actions taken based on feedback for improvement. While I believe the business has potential, my concerns may not carry much weight. I hope this reaches the right people for necessary changes, as this has overshadowed my previous positive review. Thank you and best wishes.
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