I ordered the Asia and Oceania plan from Saily.
Everything was working fine in Hong Kong and China. And then I lost network coverage whilst I was in Taoyuan, Taiwan.
For the three days I was in Taiwan, I contacted Saily every day to see if they could resolve the issue, but they couldn't.
Every day I had to go through the rigmarole of explaining the issue to an AI-bot/Live Agent.
All they could offer was the same steps every time:
1."Have you turned off your mobile and turn it back on?"
2."Have you set the APN correctly?"
3."Have you check the Network Carriers?"
4. And everything else which was suggested to me.
I'm not exaggerating, I must have gone through the above steps a dozen times.
The worst thing was that I had a hospital appointment I had to attend. With no internet (mobile data), I couldn't access my medical files on the App.
I had to order another eSim from another provider (£17).
All that Saily could say was, "We're sorry for the inconvenience" and offered me $5. What an insult?!
Totally unacceptable. Wasted three days of my trip and I was £17 (for the replacement eSim) and $16 (for the original eSim) out of pocket.
If you're planning on buying an eSim from Saily, please take it with a pinch of salt and pray you don't fall foul of what I went through.
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Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about.
Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.
