I'm a bit shocked at the other reviews - people are saying negative things about the brand because they (as the user) made errors. How is it the companies fault you can't read, or you don't follow a policy. Saje has a very easy to follow and fair return/exchange policy. They have various stores and online support options. I have several diffusers, a bunch of oils and facecare items, as well as household items. I don't always love a scent or an item, but I've never actually went in to return or exchange it - as I made the choice and my preference is not their fault - so I GIFT the item to a friend or offer it to someone else. This just seems like another place every other "karen" comes to complain when they make mistakes and can't accept the fact that they had to hear no.
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