I wanted to love this harness, but the buying process and customer service were a major headache.
I used the Saker AI bot for sizing guidance. The bot specifically instructed me not to measure my dog’s girth and recommended a Medium.
Following the "active fit test" videos provided by Saker, I took the harness to my vehicle. I had to remove the white security tag because it was getting caught in the seatbelt mechanism during the test.
The harness (a Medium) was too small for my German Shepherd. When I reached out to return it, I was told that because the white seal was removed—even though it was removed to perform their recommended fit test—the return was void.
It is incredibly disappointing that the company will not stand behind a sizing error caused by their own AI tools.
While they do have a measurement chart on the site, the bot specifically told me to ignore it. As a result, I was steered away from the correct data that would have shown a Medium was too small for my 96 lb GSD. If you are buying for a barrel-chested breed like a GSD, do not trust the bot. Measure everything yourself and be aware that snipping a tag to test the "safety" of the harness in your car will leave you stuck with a $150+ product that may not fit.
I’ll be donating this brand-new harness to a rescue, as the company refused to offer a fair compromise for their software's mistake.
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