Review Time
I wanted to love this harness, but the buying process and customer service were a major headache.
I used the Saker AI bot for sizing guidance. The bot specifically instructed me not to measure my dog’s girth and recommended a Medium.
Following the "active fit test" videos provided by Saker, I took the harness to my vehicle. I had to remove the white security tag because it was getting caught in the seatbelt mechanism during the test.
The harness (a Medium) was too small for my German Shepherd. When I reached out to return it, I was told that because the white seal was removed—even though it was removed to perform their recommended fit test—the return was void.
It is incredibly disappointing that the company will not stand behind a sizing error caused by their own AI tools.
While they do have a measurement chart on the site, the bot specifically told me to ignore it. As a result, I was steered away from the correct data that would have shown a Medium was too small for my 96 lb GSD. If you are buying for a barrel-chested breed like a GSD, do not trust the bot. Measure everything yourself and be aware that snipping a tag to test the "safety" of the harness in your car will leave you stuck with a $150+ product that may not fit.
I’ll be donating this brand-new harness to a rescue, as the company refused to offer a fair compromise for their software's mistake.
Our husky pulls really hard and has escaped many times out of his old harness and this made me so nervous every time we went out for a walk. That's when I upgraded to the Lander harness. All the stress and anxiety was gone. I could finally take a long hike and even run with our boy. He has never escaped after this and he seems to be more comfortable as well.Product 10/10 - best pet product with quality materials. Metal buckles feel like a tank. Mud, rain, snow washes off easily and looks like new every time.Value 10/10 - yes its expensive but well worth the money and peace of mind especially if safety for your pets is a prioritySupport 10/10 - they honored the warranty on my old Canyon light. Got full refund and bought the Lander. Will probably upgrade to the Bomber.
I wanted to love this harness, but the buying process and customer service were a major headache.I used the Saker AI bot for sizing guidance. The bot specifically instructed me not to measure my dog’s girth and recommended a Medium.Following the "active fit test" videos provided by Saker, I took the harness to my vehicle. I had to remove the white security tag because it was getting caught in the seatbelt mechanism during the test.The harness (a Medium) was too small for my German Shepherd. When I reached out to return it, I was told that because the white seal was removed—even though it was removed to perform their recommended fit test—the return was void.It is incredibly disappointing that the company will not stand behind a sizing error caused by their own AI tools. While they do have a measurement chart on the site, the bot specifically told me to ignore it. As a result, I was steered away from the correct data that would have shown a Medium was too small for my 96 lb GSD. If you are buying for a barrel-chested breed like a GSD, do not trust the bot. Measure everything yourself and be aware that snipping a tag to test the "safety" of the harness in your car will leave you stuck with a $150+ product that may not fit.I’ll be donating this brand-new harness to a rescue, as the company refused to offer a fair compromise for their software's mistake.
Pretty bad customer relations. Bought a simple Fi connector but didn't see fine print it was forONLY one collar so i bore criitcism i should have known and waited weeks to get partical refund. Never again will i buy anything. Not the money but the poor respect for s customer
This year the winter started too early and it’s really cold Our Pom is not a big walker at first place but now with the cold he stands up in his back paws waiting for us to pick him up cuz his paw hurts. We bought the Paw balm stick and from the first time he didn’t react to the cold at all. So no more pain and he can walk longer. We didn’t test it on the salty sidewalk but we wouldn’t go in n it anyway. Very happy so far!
**** UPDATE ***This does appear to be an issue with the postal service. After reaching back out to Saker, they offered to send another harness right away. When I requested a refund instead due to my dog’s decline in health, they responded quickly and agreed to refund the payment. My initial review doesn’t reflect the great follow up Saker provided. While I can’t comment on the actual harness, customer service turned out to be exceptional. Original post:I placed an order for a dog harness, paying for priority shipping. I ordered on August. 14th, I still have not received the item and Saker says it is not their problem, that it is the problem of the postal service. At this rate, I may not receive the item within the return window. This is not acceptable customer service.
I’ve been using the Paw Balm stick for over three years on my Shihtzu. He loves it! And so do I. I’ve been ordering from Amazon.ca. I finally noticed a little business card in the package asking to share my experience in a review. So here it is. My pooches paw pads are so soft. We have a gravel driveway, and in the winter the ice is hard and thick. His paws never get sore. I use this every day. He loves licking his paws and it’s kinda like a treat for him, and it is safe. I am choosing to now order from the company even though there is a shipping fee since it is slightly cheaper than Amazon. 🇨🇦
Granted the buckle was faulty initially but a replacement was sent out and no issues since. It is a good product but they now stopped shipping to certain countries and Australia was on the list. They just provide with a link to a place that will be an American postal point and they will ship it to you (subscription based not pay by use). Agree with some others that they not the most effective with responses.
I purchased both the ascension and canyon harnesses with the slings. Unfortunately before we got the upgraded harness, my dog got diagnosed with bone cancer and had to have her front leg removed. The canyon+upgraded sling we purchased had to be returned after testing it and the system not working on my dog.They denies the return of the upgraded harness first because they claimed it wasnt delievered in time. I emailed them back showing that they gave me email confirmation the sling was with them but not processed 2 weeks prior. They then denied because it was not in its original bag and because it had a spot of dirt smaller than quarter. They claim they cannot ship this product out to anymore customers despite it still being fully functional and advertising it as easy to wash.
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