I just received a watch that arrived well-packaged, but unfortunately, it has a malfunction. The button isn't working, preventing me from accessing key functions. I contacted the seller, and they requested video proof. After several exchanges, they acknowledged the watch was faulty and asked me to return it. This was unacceptable as it means paying customs fees again. I requested a replacement or a partial refund to cover repair costs. Their solution was to send me an international warranty card for a repair center. As a returning customer, I feel I shouldn't have to deal with this since I paid for a working watch, not a defective one. I am left with a watch that needs repair, and I believe they should have verified its condition before sending it.
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