sakutoknives.co.uk

1.5
1.5 Based on 77 reviews

...

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AR99
Order finally received. Little contact.

I am editing this review because I have finally received the product, but my original view has not changed: I would not recommend shopping here.After receiving an order confirmation with a tracking number for Royal Mail over two weeks ago, I periodically followed the link only to see 'Order dispatched from Sender' never progress beyond this point. I tried to contact Sakuto Knives but since one email reassuring me it was on its way, nothing more in response to further emails, until I threatened to cancel the order and report the business as fraudulent – they're genuine, but this succeeded in getting a reaction. The knife, from China, not Japan, was just clearing customs and arrived 14/12/23, 16 days after ordered. Product looks OK, well packed and presented, but I can't test it as it's a gift and we may yet return it. I wish Sakuto had been more forthcoming in their responses to emails, so they didn't leave such a bad impression. Also wish I'd seen other reviews first but was following a link for a gift request. If I had, I would have seen the string of other experiences similar to mine.

1
Date of experience: Nov 28, 2023

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