I recently had a frustrating experience with Sakuto Knives that I feel compelled to share. Initially, the purchase process was smooth and easy, which is why I decided to give them a shot. However, my excitement quickly turned to disappointment when I received the knives, which were both blunt—and I mean seriously blunt.After realising that these knives were essentially faulty, I initiated a return. This is where the nightmare began. I was asked to ship the knives back to Japan at my own expense despite the faulty merch. To make matters worse, the return address provided (In Japan!) was for a location where no one seems to be available to accept deliveries. It's beyond frustrating!Now, over a month has passed, and I still haven't received my refund. I keep getting emails saying "please contact us" and when I ask why, and why are they not taking delivery or initiating my refund I am ingored. I've sent countless emails inquiring about the status of my return, but all I've gotten in response is silence or 1 line emails asking for me to make sure I pay japanese duty. God knows how or why I'd do that. This level of customer service is unacceptable.I will definitely be updating this review once this matter is resolved, but for now, I strongly advise anyone considering purchasing from Sakuto Knives to think twice. The initial ease of buying quickly fades when you encounter their dreadful return policy and lack of support. Avoid this company if you value your time and money!UPDATE Jan 16th 2025The seller just ignored all emails from me and from Paypal and so I had to escalate to them to get my money back which I now have. Honestly, spend a bit more, go to a reputable seller and get something decent and which you can send back if they are blunt, not as described, crap, or you change your mind. In my case it was the first 3. Thanks to PayPal for sorting it.
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