I wanted to share my experience with the HomeBoost pump I bought from Plumbworld, which ended up being quite a hassle.
I was excited to get this pump installed after watching some YouTube videos that made it seem straightforward. I had my plumber come over, and we followed the instructions carefully. But to our surprise, the pump just wouldn’t work! It seemed like it was trying to start but then failed, with a blinking red light appearing after a brief green glow.
Feeling frustrated, I contacted Salamander Pumps for help. They asked for photos of the installation, which we sent over. They mentioned that if the pump was installed horizontally, it needed proper ventilation. My plumber went back and made the necessary adjustments, and we sent more photos. Eventually, Salamander agreed to send a new pump since it was still under warranty.
This back-and-forth took about six hours, and I was left feeling pretty upset. When the new pump finally arrived via DPD, my plumber came back to install it. This time, he made no changes to the pipework, and thankfully, the pump worked perfectly right away!
In the end, it turned out that the original pump was faulty, which was disappointing. I also ended up spending more on plumbing costs than I had anticipated, which added to my frustration. While I appreciate Salamander’s support in replacing the pump, the whole experience was a bit of a headache.
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Salamander Pumps offer a range of shower pumps, whole house pumps and accumulator tanks to help solve water pressure problems. Learn how to get that power shower performance and improve water pressure within your home.
