Review Time
I wanted to share my experience with the HomeBoost pump I bought from Plumbworld, which ended up being quite a hassle.
I was excited to get this pump installed after watching some YouTube videos that made it seem straightforward. I had my plumber come over, and we followed the instructions carefully. But to our surprise, the pump just wouldn’t work! It seemed like it was trying to start but then failed, with a blinking red light appearing after a brief green glow.
Feeling frustrated, I contacted Salamander Pumps for help. They asked for photos of the installation, which we sent over. They mentioned that if the pump was installed horizontally, it needed proper ventilation. My plumber went back and made the necessary adjustments, and we sent more photos. Eventually, Salamander agreed to send a new pump since it was still under warranty.
This back-and-forth took about six hours, and I was left feeling pretty upset. When the new pump finally arrived via DPD, my plumber came back to install it. This time, he made no changes to the pipework, and thankfully, the pump worked perfectly right away!
In the end, it turned out that the original pump was faulty, which was disappointing. I also ended up spending more on plumbing costs than I had anticipated, which added to my frustration. While I appreciate Salamander’s support in replacing the pump, the whole experience was a bit of a headache.
I dealt with Angela and she was superb, answering all the questions I had and advising on my best course of action. Salamander pumps are the best and I'd had a positive head one powering my showers for 20 years until it packed up, so I replaced it with the latest compatible new one from Salamander. Unfortunately it did not work the way the old one had, apparently due to upgrades in technology affecting the way the new pump worked, so when I rang I was advised that a negative/universal head pump was the answer. Salamander took back the positive head pump, under warranty, and I paid the difference in price between the cost of the two pumps and the new universal pump was received within a couple of days. To return the non compatible pump, I put it in the box and rang Salamander, who then arranged for it to be picked up. First rate advice and service. Thank you Angela and Salamander and here's to another 20 years service for this newly fitted shower pump.
Purchased a pump - outstanding device. It functioned flawlessly for over 2 years before encountering some issues. After a quick phone call and a brief hold, I spoke with the kindest representative, and a replacement pump is already on its way. Thank you to the support team - if only more companies operated like this!
I contacted the company about a faulty pump and received incredibly helpful support. The advisor went above and beyond, asking for details about my plumbing and patiently guiding me through each step with clear instructions. She also helped arrange for a replacement. Outstanding service!
My water pump started malfunctioning, and I anticipated a lot of trouble getting it replaced. However, after just an hour on the phone (I got through immediately), I provided the serial number and installation photos. They are replacing it without any hassle. The representative I worked with was incredibly helpful, making my experience stress-free. I would highly recommend this service to anyone—five stars without a doubt, especially for the outstanding assistance I received.
I purchased a pump that performed excellently for over two years before having issues. A quick phone call, with minimal hold time, connected me to a friendly representative who arranged for a new pump to be sent. Thank you for such exceptional service—more companies should strive to be like this!
I reached out regarding a malfunctioning pump. The advisor I spoke with was incredibly supportive, asking for details about my plumbing system. She was very patient and provided clear, step-by-step guidance. She also helped arrange for a replacement. Fantastic customer care.
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Salamander Pumps offer a range of shower pumps, whole house pumps and accumulator tanks to help solve water pressure problems. Learn how to get that power shower performance and improve water pressure within your home.
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